Frequently Asked Questions

FAQ’s are how users challenge us to do things better and think hard about why we do something in one way versus an other. If you have a different question from what is below, then please contact us to send a question.

General information

What is TripMedic?

TripMedic is a multilingual medical matching service that allows people abroad (travellers and expats) to instantly find available English-speaking practitioners with the relevant specialty.

Is TripMedic a free service for the patient?

Yes, you only have to pay for the visit to the doctor at the end of the consultation.

Why do the prices differ from one doctor to another?

The price of the visit can vary depending on the location of the doctor, the duration of the visit, and whether you are visiting a clinic or a private office.

Is this visit covered by my insurance?

Yes, the majority of consultations are covered through reimbursement, but you should check to see if your coverage includes reimbursement. Our doctors will provide you with an invoice so that you can claim for the cost.

What is included in the price of the visit?

The doctor will assess your medical history before carrying out any necessary tests and establishing a suitable treatment. The first visit typically lasts for around 30 minutes.

Do you accept the EU health card?

No, we don’t accept the EU health card because it works with the public health system. If you want to use your health card, you can go to the nearest hospital. If you would rather avoid queues and find treatment in your own language, you can use TripMedic.

Is there a way to get reimbursed if I haven’t got any health insurance or travel insurance?

Yes, there are other types of insurance that include health coverage, but often the details get lost in the small print. For example, home insurance often includes health coverage, and it can be worth checking your car insurance and any other insurance policies you have at home.

When you buy a flight ticket, your credit card provider may include health insurance that covers you during the period of your trip. Car rental insurance often works in the same way.

Booking appointments

How do I book a doctor with TripMedic?

It’s very simple; just search for a doctor in your city and go forward by selecting your desire appointment time. At the end of the booking process you will be asked to enter your email and name, which will results in a TripMedic account.

Some doctors don’t have online booking activated yet. In this case you just have to call the free TripMedic phone number and our assistant will quickly find you the right doctor with availability at the time you require.

What if I need analysis or medical exams?

Many of the doctors in our network provide services such as radiography, scans, and blood tests.

Should I tell the doctor that I'm coming from TripMedic?

When you book a visit with TripMedic, the doctor is informed of your visit and knows who you are, so you don’t need to present yourself as a TripMedic patient.

I want to cancel my visit. What should I do?

You can cancel your visit by calling us directly on the same phone number used to booked your visit, or you can cancel by replying to the reminder mail that we send you three hours before the scheduled visit.

How will I know when my visit is confirmed?

You will receive an email no more than five minutes after you call us to confirm your booking, as well as confirmation by SMS.

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