Terms and Conditions Online Video Consultation – Mexico

Terms and Conditions

The acceptance of these Terms and Conditions occurs by marking a flag in the checkbox “I accept the Terms and Conditions”. By marking the aforementioned flag, the Users confirm to have read, understood and accepted unreserved the following.

In order to activate the Service you must confirm by marking the flag in the checkbox that you have read the Privacy Policy present in the TripMedic website, and express relevant consent to the processing of personal data by placing on the same screen the required preferences.

  • The data necessary for the booking shall be disclosed after the relevant consent to use the Service. With such data you accept to send the following information to the Doctor who will perform the visit.
  • The Data concerning the medical visit communicated directly to the Doctor will be treated by the same Doctor and covered by medical professional secrecy.

These conditions are considered completely understood and accepted by marking the flag in the checkbox that you have accepted the Terms and Conditions. 

Failure to accept these conditions does not allow the use of the service. Any operation carried out in the absence of acceptance of this agreement must be considered as unauthorized and illegal.


Terms and Conditions of the services accessible through the TripMedic Website



For the purposes of these Terms and Conditions, the following definitions shall apply:

“Content”: all content appearing on the website, with the exception of personal data and of what is being added by Users, such as, by way of example, trademarks and logos, and any other type of content used on the website;

“Flag”: tick electronically placed on a mailbox correlating with the function to which you agree;

“Supplier”: HEALTH CONNECTION S.L. owner of the TripMedic online platform;

“health professional” Their performance is independent and they are not considered as employees of HEALTH CONNECTION S.L. and can be contacted solely after the signing and the dispatch of the liability waiver

“Doctors”: Their performance is independent and they are not considered as employees of HEALTH CONNECTION S.L. and can be contacted solely after the signing and the dispatch of the liability waiver;

“Portal”: the website available where the non-emergency medical services offered by the Doctors are shown and where it is also possible to book the service;

“Contact form”: the online form through which the User, after and therefore accepting flagging the Terms and Conditions, requests the video assistance service;

“Proposal”: the announcement made by a User through the Contact form, indicating all the necessary elements in order to better adjust the Doctor selection procedure;

“User”: the person using the services advertised on the Portal and accessible through the Portal.



The Service enables you to use the services proposed by the Supplier and provided by the Doctors. By requesting the service through the contact form Users fully accept these Terms and Conditions unreservedly.

The User, through the Web portal has the ability to:

The User will be able to communicate with a Doctor, not in order to obtain technical advice and therefore not exhaustive, but subject to an actual medical examination using a video call service.

The payment method provided is Paypal, through the TripMedic Website. The doctor gives the mandate to collect payment through the platform prior to the video assistance meeting.

For any doubts and / or questions the dedicated customer care service is available from Monday to Friday from 9:00 to 18:30 CET and at the phone number displayed on the website.

Once the service has been accomplished, Users will be able to leave feedback through the feedback form sent by TripMedic once the video assistance service has been performed to describe their experience on the job carried out by the Doctor, whom it is hereby stressed being self-employed and not to be considered as an employee of TripMedic.



2.1 Role of TripMedic

2.1.1 Users declare to understand and accept that HEALTH CONNECTION S.L., through the TripMedic portal, does not provide any Doctor or Medical service, and that HEALTH CONNECTION S.L. is not a clinic or a service replacing nor suitable any emergency or urgency, such as first aid. HEALTH CONNECTION S.L. offers a mere intermediary service through the Website.

It is emphasized and it should be noted that the number displayed on the Website shall be used exclusively for information or support concerning bookings and use of the web Portal.

HEALTH CONNECTION S.L. through the TripMedic portal offers information and is a technological means enabling Users requiring a non-emergency medical service to connect with Doctors who offer a general practitioner or specialist service in an entirely autonomous way and therefore they exempt HEALTH CONNECTION S.L. from any kind of liability. HEALTH CONNECTION S.L. does not provide and does not intend to provide medical, healthcare nor emergency services, nor does it intend to act in any way such as a clinic, a healthcare nor a first aid facility. HEALTH CONNECTION S.L. does not take any responsibility for any potential medical or healthcare services offered by the Doctors, who provide their services in a totally autonomous way, being self-employed and not to be considered as an employee of HEALTH CONNECTION S.L.

2.1.2 The Doctors and the Health professionals acknowledge and accept that HEALTH CONNECTION S.L. acts exclusively as a technological means to which they give a mandate to collect payment for the online assistance and they also exempt HEALTH CONNECTION S.L. from any liability.

The Doctors and the Health professionals shall be exclusively responsible for any and all liability arising, or presumed to be so, from the medical or from the healthcare service, including, but not limited to injuries, deaths and damage to property.

The physician agrees to indemnify, defend and hold harmless HEALTH CONNECTION S.L. from and against any (potential) expense or (potential) damage incurred in by third parties, including Users or Doctors, for any consequences resulting from the supply of the medical healthcare services.

By supplying the Medical Services to the User, the Doctor agrees, recognizes and undersigns the conclusion of a direct and exclusive contract between the Doctor and the User. HEALTH CONNECTION S.L. will not be held liable for actions, omissions and Users’ behavior in relation to the Doctors and their working tools. Doctors are held exclusively responsible for the adoption of reasonable and adequate precautions in interactions with third parties in relation to the medical services. Should this division of the mutual responsibilities of the Parties result ineffective under the applicable law, the Doctor or Clinic shall indemnify, defend and hold HEALTH CONNECTION S.L. harmless from and against any claim filed against HEALTH CONNECTION S.L., in relation to the provisions concerning the Doctor regarding the Medical Service and under applicable law.

The Doctors through liability waiver provide their registration in the medical register and the number of their medical professional insurance.


Intellectual Property Rights

3.1 The Content present on the Portal constitutes intellectual property, either registered by or licensed to HEALTH CONNECTION S.L., and therefore subject to Copyright and Intellectual Property Law. The Content may incorporate registered intellectual property registered and protected also according to International Treaties. It is strictly prohibited for the User and for the Doctor to copy, reproduce, transmit, sell, license or, in any case, use the Content, for purposes differing from those prescribed by these Terms and conditions, in the absence of prior written approval of the Supplier. The Provider reserves every right not explicitly granted on the Portal and the related Content.

3.2 The content of the bookings made through the Website is determined by the User and does not constitute in any way Supplier’s intellectual property, nor in any way reflects the views of the latter. The Supplier does not exercise any prior control over the content of the bookings but reserves all appropriate action subsequently.

In case of inappropriate content in one of the bookings, the Supplier reserves the full right to take action at its own discretion to delete the booking.


Rules for the use of services offered by HEALTH CONNECTION S.L.

4.1 Users who use the service do so at their own risk and on their own responsibility. Specifically, the Users alone are responsible for all the information provided to the Doctor through the service.

4.2 The User agrees not to publish in the dedicated sections of the Contact form information and content:

– pornographic, obscene or child pornographic, or in any way related to such topics;

– which could harm minors in any way;

– blasphemous or offensive to morals or ethics of any religious confession;

– having purposes against public order, or promoting violence and / or racial hatred;

– which is unlawfully detained and / or acquired (eg. unauthorized photographic material, software or fragments of pirated software code, etc.);

– which advertises or promotes third parties different other than the Supplier;

– which concerns gambling or any other game requiring cash contributions;

– which is protected by copyright, either relating to audio, text, images or video clips, in the absence of the required authorizations by the respective owners of the rights;

– which could in any way harm other Users and / or third parties;

– which contains computer viruses or other software that could damage or alter the proper functioning of the Portal;

– which promotes or incites to perform unlawful activities;

– which contains still or moving images of ordinary and / or popular people attributable to such persons, in the absence of their prior authorization;

– which contains misleading or comparative advertising;

– which violates or incites others to violate any law or regulation, including legislation on data protection.


Refund Policy

You can cancel your appointment by contacting the TripMedic Customer Team (Whatsapp +52 55 6582 0078 or email contact@tripmedic.com) and receive a refund, under the following conditions: 

2hrs before the call scheduled time, you will get the full refund (minus 50 $ MXN Handling fee). 

Between 2hrs and 1hr you will be refunded 50% of the service cost (minus 50 $ MXN Handling fee).

Under 1hr, you will not be entitled to any refund and you will be charged 100% of the service cost.


Disclaimer of Warranties

5.1 Without prejudice to mandatory law, HEALTH CONNECTION S.L. does not provide and does not acknowledge any guarantee for original nor supervening defects and makes no promise of quality, proper functioning or fitness for a particular result in relation to the service.


Limitation of Liability

6.1 The Provider is in no event liable for damages resulting from the use of the service, except as provided for by mandatory law.

6.2 The Supplier shall not be liable in any way for errors due to improper or unsuitable use of the service or not in accordance with the information supplied, by accidental causes, accident, force majeure or any other cause not attributable to HEALTH CONNECTION S.L..

6.3. In no event HEALTH CONNECTION S.L. or its suppliers shall be liable for direct or indirect damages (including also the damage for loss of business profits or savings, business interruption, loss of information or data and other economic losses) resulting to the Users or to third parties from the use or Failure to use the service, even in the event that HEALTH CONNECTION S.L. had been warned of the possibility of such damages. This limitation of liability is applicable not only in cases of use of the service according to modalities which are non-compliant with those outlined by the Supplier, but also in the case of use in accordance with the same.


Suspension of services

7.1 The Provider reserves the right to make changes to the service at any time without prior notice. Should these changes result in the suspension of the services, however, the Supplier will make every effort to give prior notice.



8.1 These Terms and Conditions also apply to the updated versions of the service as well as to the improvements or modifications of the same.


Changes to these Terms and Conditions of Use

9.1 The Supplier may change these Terms and Conditions at any time without prior notice to Users.

Any changes to the Terms and Conditions are communicated by email to the Users, once published on the Portal.